Refund policy

Return & Refund Policy

Because each item from Wrenfield Gifts is custom-made to order, we're unable to accept returns or exchanges for buyer's remorse, wrong size selection, or personalization details submitted incorrectly by the customer.

We do accept responsibility for:

• Items damaged in transit
• Manufacturing defects
• Orders that arrive incorrect due to our error

If any of the above applies, please contact us at hello@wrenfieldgifts.com within 14 days of delivery with your order number and photos of the issue. We'll offer a replacement or refund at no cost to you.

Refunds, when approved, are issued to your original payment method within 5–10 business days.